Job Announcement – Medic Travel Sp. z o.o.
Position: Operations & Customer Support Specialist
Company: Medic Travel Sp. z o.o.
Workplace: Lublin / Remote
Website: meditrip.me
About Us
Medic Travel Sp. z o.o. is a rapidly growing company in the medical travel and health-tech sector. We support international patients in organising safe and reliable medical trips abroad, offering digital tools, post-treatment monitoring, and coordination with clinics worldwide. Our platform, MediTrip, is focused on improving patient experience, transparency, and safety throughout the entire medical travel journey.
We are expanding our team and looking for a motivated, organised, and empathetic specialist to support day-to-day operations and patient communication.
Your Responsibilities
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Assisting patients throughout their medical travel process (pre-arrival, treatment period, aftercare).
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Communicating with partner clinics abroad and coordinating services.
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Managing patient profiles and documentation on the MediTrip platform.
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Providing administrative and operational support for ongoing projects.
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Monitoring post-treatment outcomes and scheduling follow-up communications.
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Supporting the development of new features and improvements to the MediTrip platform.
Requirements
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Very good English (written and spoken).
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Strong communication and organisational skills.
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Ability to work independently and manage multiple tasks simultaneously.
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High attention to detail and responsibility in handling patient information.
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Computer literacy and comfort working with web platforms and online tools.
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Experience in customer support, medical tourism, healthcare, or operations is an advantage, but not required.
We Offer
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Stable employment in a growing, innovative company.
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Full training for the role and ongoing support.
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Opportunity to work fully remotely.
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Flexible working hours.
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Real influence on shaping the MediTrip platform and patient experience.
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Friendly, collaborative team culture.
Equal Opportunity Statement
Medic Travel Sp. z o.o. is an Equal Opportunity Employer. We value diversity and inclusion. All qualified applicants will receive consideration for employment without regard to gender, age, disability, ethnicity, nationality, religion, sexual orientation, family status, or any other characteristic protected by law. We are committed to creating a safe, supportive, and respectful workplace for everyone.
How to Apply
Please send your CV (in English) and a short cover letter to:
recruitment@meditrip.me
Subject line: Application – Operations & Customer Support Specialist
The application will be considered if sent by 30.06.2025
